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R12 Oracle Common Application Components Fundamentals

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R12 Oracle Common Application Components Fundamentals


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These set teach you everything you need to know to become an Oracle R12 Certified Professional. 

The tests are based directly from the information from these books 

R12 Oracle Common Application Components Fundamentals

What you will learn:

This course is intended for functional implementers of Oracle applications that use one 
or more of the common application components: Resource Manager, Territory Manager, 
Calendar, Tasks, Notes, Assignment Manager, Escalation Manager, Business Rules Monitor, 
Interaction History, and One-to-One Fulfillment. Along with implementation tasks and 
details, this course explores the functionality of these component modules, and how 
they inter-relate with one another and other Oracle application modules. Through lectures, 
demonstrations, and hands-on exercises, students gain a thorough understanding of how 
these components serve as foundation modules for the Oracle E-Business suite. For example, 
resources can be created, allocated to territories, and have work shifts assigned to them 
in calendars. This enables resources to be assigned to tasks and documents, either for 
standard business operations or for escalations. You can record interactions with 
customers using standard or customized logging. This course shows how these operations 
can be set up and performed, using the features and functionality of the common application modules.

Learn to: 

Understand how resources and territories are assigned to tasks and documents 
Implement the foundation application modules that contain the common application components 
See how common E-Business Suite objects are defined and used

Course Objectives:

Describe how resources are defined, used, and assigned in Oracle applications 
Create various types of territory, and allocate resources to the territories 
Define calendars and associate work shifts and resources to calendars 
Define and manage tasks 
Understand how assignments are managed 
Describe how escalations can be created manually or automatically 
Explain how interactions with customers are logged and can be customized 
Create and manage notes 
Understand how fulfillment requests are created and monitored 
Understand how the common components serve as foundation objects for Oracle applications 

Course Topics:

Introduction to Oracle Common Application Components
List of the Common Application Components 
Which Oracle Modules Contain the Common Application Components 
Brief Overview of Each Common Application Component 
Resources
General and Application Specific Resource Details 
Roles and Role Types 
Mapping Job Types to Roles 
Defining Resource Groups and Group Hierarchies 
Defining Dynamic Groups 
Defining Teams 
Defining Skill Levels 
Associating Resources with Users 
Territories
Territories as Units to Group Resources for Functions 
Application Modules That Use Territories 
Territory Types for Different Applications 
Territory Attributes and Attribute Conditions 
Territory Resources and Resource Access Types 
Territory Rules Concurrent Program 
Calendar
Using Calendar for Appointments 
Defining Calendars 
Assigning Shifts to Calendars 
Assigning Resources to Calendars 
Tasks
Task Management Business Flow 
Task Resources and Time Dependencies 
Creating Standalone and Contextual Tasks 
Creating and Using Task Template Groups 
Defining Task Types and Priorities 
Defining Task Statuses and Task Status Transitions 
Overview of Task Security 
Notes
Notes as Supplementary Information for Objects 
Regular and Large Notes 
Creating Notes and Adding Attachments to Notes 
Creating Note Types 
Notes Data Security 
Assignment Manager
Assigning Ownership to Tasks and Documents 
Assigning Resources to Tasks and Documents 
Viewing Assigned Resource in Chart and Table Form 
Unassisted and Assisted Assignments 
Automatic and Assisted Assignment Process Steps 
Escalation Manager
Proactive and Reactive Escalations 
Manually Creating Escalation Documents 
Assigning Resources and Contacts to Escalations 
Closing and Re-Opening Escalations 
Defining Escalation Statuses, Levels, and Reason Codes 
Business Rules Monitor
Defining Business Rules for Automatic Detection of Specific Conditions 
Defining the Objects to Be Generated When Conditions Detected 
Starting the Required Workflow Processes 
Starting the Business Rule Monitor Process 
Accessing the Generated Notifications 
Interaction History
Logging Interactions and Activities with Customers 
Viewing and Filtering Interaction History Data 
Defining Outcomes, Results, Reasons, and Wrap Ups 
One-to-One Fulfillment
Automatic Process for Sending Information to Customers 
Overview of Marketing Use of Fulfillment Requests 
Defining Fulfillment Servers 
Creating Agent Groups 
Creating Content Types and Cover Letters 
Starting Fulfillment Servers 
Viewing Fulfillment Request History 

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